Welcome to the Q1 2009 Ascentis Customer eNewsletter!

The Ascentis Client Services Department has been dramatically improved
by Les Goldstein, President, Ascentis

In 2008, Ascentis completely restructured the Client Services Department. We needed to:
·         Upgrade the level of support we were providing
·         Make better use of technology to process, track and close open issues
·         Create a better user experience for all our clients

I have been very excited by the positive results of our efforts. Now, virtually all calls are answered by a person, and the hours of operation have been extended to start at 6 a.m. PST. By expanding our use of CRM technology we have greatly improved our ability to track all open calls and develop sophisticated MIS to better manage our business. In addition, we have made excellent strides in coordinating our payroll and HR support services so we are much better positioned to handle any issues that arise with clients that are using both. This represents a growing list.

I am confident that we are providing a much better experience for our customers and will continue to improve on the goals listed above. I feel strongly that excellent customer support is a key factor to our strategic growth. As always, I want to thank you for your continued business and wish you a Happy and Healthy New Year.

For a limited time, our customers can get Ascentis HR or Payroll with NO implementation charges

Are you an Ascentis HR customer looking for a fully integrated payroll service? OR are you a Payroll customer needing easy-to-use and fully integrated HR software? Then work with a company you trust while saving thousands of dollars (NO IMPLEMENTATION CHARGES THROUGH JUNE 30, 2009 - UP TO A $3,500 SAVINGS for payroll, UP TO $10,000 for HR)!

Why use one provider for both HR software and payroll services?

• Ascentis offers two fully integrated systems that work together to bring you optimal HR software and payroll services performance.
• The real-time integration between Ascentis HR and Payroll simplifies payroll processing and eliminates duplicate data entry, which saves time and money.
• With Ascentis Employee Self-Service, employees will be able to view and print current and prior paystubs, see W4 and W2 information, and use the simulation tool to compare net pay if they are considering changing withholding allowances or pretax deductions.
• Our customer services teams offer complete support for both systems - providing you a convenient single point of contact.

Call your account manager today and find out how you can save thousands this year on HR software or payroll services.

Win a $200 Amazon.com gift card or Ascentis HR or Payroll product training!

Introducing the new Ascentis Referral Reward Program! If you refer a friend or colleague to Ascentis products and services, upon close of a sale you will receive your choice of a $200 Amazon.com gift card or an Ascentis training class (if your company policy prevents you from receiving gifts, we will donate $200 in your name to the charity of your choice). Make sure your referral lets us know that it was you who pointed them in our direction so you get credit for the sale.

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