Alerts Download - 5.1 Upgrade Instructions

*NOTE: This upgrade need to be installed on the machine running Alerts.

Step 1: Download the Alerts Setup Guide (21-page PDF document) - http://www.ascentis.com/support/pdfs/Alerts_Setup_Guide.pdf

To ensure that no custom alerts are lost, create a copy of the '...HROffice\Alerts\4.1\Processes' directory. The files in this folder may assist Ascentis Technical Support in restoring your custom Alerts if there is a problem.

Step 2: Stop the Alerts Service if you have a previous version of Alerts installed.

Step 3: Download the Alerts install: (www.ascentis.com/hralerts.exe).

Step 4: Follow the instructions during the Alerts 5.1 setup.

Step 5: Be sure to restart the Alerts Service.

Step 6: If you upgraded Alerts, make sure to test each of your Alerts to make sure they run successfully. If an Alert does not run correctly, simply go into each step of the Alert, and then exit out and run it again. This should resolve the issue.

Step 7: If you use HTML in the e-mails of the Alerts, you may need to add some line breaks for better formatting.

Step 8: Users who have created custom Alerts may need to manually modify some of the settings in the Alert after an Ascentis HR Upgrade. Due to database schema changes, some of the custom Alerts may reference key values that have changed between versions. 

Having problems?

 If you encounter any problems in the upgrade process, please contact Ascentis Technical Support at support@ascentis.com